Refund and Returns Policy
At Encool, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.
Return Eligibility
You may request a return or refund within 30 days of receiving your order if:
- The product is damaged upon arrival
- The product is unusable or defective
- The product is not the same as the item you ordered
How to Request a Return or Refund
To initiate a return or refund, please contact our customer service team at:
In your message, include:
- Your order number
- A clear description of the issue
- Photos of the product, if applicable
Our support team will review your request and provide instructions for the return process.
Refund Process
- Once your return is received and inspected, we will notify you of the approval of your refund.
- Approved refunds will be issued to your original method of payment within 5 business days.
No Restocking Fee
We do not charge any restocking fees for returned items.
Non-Returnable Items
Items that are returned damaged due to misuse or not in original condition may not qualify for a full refund.
Need Help?
If you have any questions about our return and refund policy, please reach out to: