Shipping Policy

At Encool, we’re committed to delivering your favorite drinkware quickly, reliably, and affordably. Below you’ll find everything you need to know about our shipping process.

Shipping Coverage

We proudly ship to all U.S. addresses, including residential, business, P.O. Boxes, and military (APO/FPO) locations.

Shipping Fees

Free Shipping: We offer free standard shipping on all U.S. orders, with no minimum purchase required.
No Taxes: We do not charge any sales tax on your purchases.

Order Processing Time

Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or holidays will begin processing on the next business day.

Order Cut-Off Time

Our daily order cut-off time is based on Pacific Time (PST/PDT).
Orders placed before 2:00 PM PST on business days will be processed the same day.All orders submitted after 2:00 PM PT, along with weekend and holiday orders, will be processed on the following business day.

Estimated Delivery Time

Standard U.S. Shipping: Typically arrives within 5–10 business days after dispatch.
Delivery times may vary depending on your location and carrier conditions.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with your tracking number. You can use this to track the delivery status of your package at any time.

Delivery Issues

If your order is delayed, lost, or delivered incorrectly, please contact us as soon as possible. Our support team will work with the shipping carrier to resolve any issues and ensure your satisfaction.